Eric Ries on Why Good Companies Go Bad
Episode
52 min
Read time
2 min
Topics
Career Growth, Startups, Leadership
AI-Generated Summary
Key Takeaways
- ✓Public Benefit Corp Filing: Encode company purpose legally by filing as a Public Benefit Corporation in Delaware at incorporation or later. Without this, shareholder primacy legally overrides all other stated values. Identify specific stakeholders — customers, employees, environment — you commit to protecting, then make those commitments legally binding in the corporate charter.
- ✓Dual-Class Share Sunset Risk: Founders who accept super-voting share protections with sunset clauses face near-certain removal. Twilio's Jeff Lawson lost his CEO position just 199 days after his dual-class protections expired, despite revenue growth of over 150% from peak stock price. Permanent dual-class structures, as used by Cloudflare and GitLab, prevent this outcome.
- ✓Purpose Trust Governance Structure: Anthropic's Long-Term Benefit Trust creates a two-tiered governance system where a separate purpose trust holds mission-guardian authority over the for-profit entity. Companies with this dual structure are five to six times more likely to survive to year 50. The structure dates to Zeiss optics in 1887, making it proven rather than experimental.
- ✓Harder-Is-Easier Principle: Cloudflare rewrote its entire server stack in assembly and negotiated complex certificate authority deals to eliminate SSL encryption costs, then gave the feature away free despite it being their top conversion driver. Sign-ups increased by an order of magnitude afterward. Sacrificing short-term revenue to build developer trust generated compounding returns invisible on standard ROI calculations.
- ✓Job Interview Mission Test: Candidates can assess company integrity without confrontation by asking two sequential questions: first, whether the company is mission-driven, then whether that mission appears in the legal charter. Most hiring teams cannot answer the second question, which triggers internal escalation. This single question, asked repeatedly across candidates, has surfaced at board-level discussions.
What It Covers
Eric Ries, creator of the Lean Startup methodology, discusses his new book *Incorruptible*, examining why successful companies betray their founding values and presenting a three-part blueprint — purpose, coherence, and structural integrity — for building organizations that resist corruption through governance design, leadership ethos, and legal structure.
Key Questions Answered
- •Public Benefit Corp Filing: Encode company purpose legally by filing as a Public Benefit Corporation in Delaware at incorporation or later. Without this, shareholder primacy legally overrides all other stated values. Identify specific stakeholders — customers, employees, environment — you commit to protecting, then make those commitments legally binding in the corporate charter.
- •Dual-Class Share Sunset Risk: Founders who accept super-voting share protections with sunset clauses face near-certain removal. Twilio's Jeff Lawson lost his CEO position just 199 days after his dual-class protections expired, despite revenue growth of over 150% from peak stock price. Permanent dual-class structures, as used by Cloudflare and GitLab, prevent this outcome.
- •Purpose Trust Governance Structure: Anthropic's Long-Term Benefit Trust creates a two-tiered governance system where a separate purpose trust holds mission-guardian authority over the for-profit entity. Companies with this dual structure are five to six times more likely to survive to year 50. The structure dates to Zeiss optics in 1887, making it proven rather than experimental.
- •Harder-Is-Easier Principle: Cloudflare rewrote its entire server stack in assembly and negotiated complex certificate authority deals to eliminate SSL encryption costs, then gave the feature away free despite it being their top conversion driver. Sign-ups increased by an order of magnitude afterward. Sacrificing short-term revenue to build developer trust generated compounding returns invisible on standard ROI calculations.
- •Job Interview Mission Test: Candidates can assess company integrity without confrontation by asking two sequential questions: first, whether the company is mission-driven, then whether that mission appears in the legal charter. Most hiring teams cannot answer the second question, which triggers internal escalation. This single question, asked repeatedly across candidates, has surfaced at board-level discussions.
Notable Moment
Cloudflare defended pro-democracy protesters' websites from nation-state-sponsored DDoS attacks at its own expense — despite those users being non-paying freemium customers. Every larger Silicon Valley competitor declined to help. Cloudflare absorbed the costs and geopolitical risk purely because those users were on their platform.
Episode Transcript
Eric Ries is the creator of The Lean Startup Method and the author of The New York Times bestseller, The Lean Startup, which transformed how a generation of founders and engineers think about building products. It introduced concepts like the MVP, the pivot, and the build measure learn that are now so widely adopted they feel obvious. Over two decades of working with founders, CEOs, and investors, Eric has observed that some companies built on those principles eventually betray the very customers and engineers who made them great. His new book, Why Good Companies Go Bad and How Great Companies Stay Great, is his attempt to answer the question of whether it is possible to build a company that resists that fate. In this episode, Eric joins GregorVan for a wide ranging discussion about why so many great companies lose their way and what software engineers and founders can do today to build or find companies that are genuinely resistant to corruption. Gregor Vand is a security focused technologist, having previously been a CTO across cybersecurity, cyber insurance, and general software engineering companies. He is based in Singapore and can be found via his profile at van.hk or on LinkedIn. Hello, and welcome to Software Engineering Daily. Today is a very special episode. My guest today is Eric Rees. Welcome, Eric. Hey. Thanks for having me. So I think a lot of our listeners will know who you are, will know your work. I think I'd just like to dive straight into it there, which is you are Eric Rees of the lean startup. That Eric is Indeed. I'm that guy. Yep. So a lot of our listeners, I reckon we've maybe got 50% have all read that book and guided them so hugely on their journeys as founders, as software engineers, and maybe the other half maybe haven't heard of it as well. So just starting there, why was the lean start up so seminal in terms of what it brought to software engineering? Well, you can never really account for why does a book become what it becomes. So is, at the end of the day, up to readers to spread the word about it. I think a lot of people entering into product engineering entrepreneurship today take for granted concepts like pivots and MVP and build measure learn and continuous deployment almost as like, of course, obviously, like, how else would you do entrepreneurship? How else would you build a new product? And don't really appreciate how different the state of the art was even twenty years ago. The startup was published in 2011, but I'm old enough now that I can be your eyewitness. I can tell you what it was once like. And listen, it still is that way in a lot of places that are still following a stage gate or waterfall style methodology, still really believe that the business business plan is not just like a thinking exercise, but a literal prediction about …
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“Eric Ries, creator of the Lean Startup methodology, discusses his new book *Incorruptible*, examining why successful companies betray their founding values”
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