What to Share, What to Hold Back
Episode
48 min
Read time
2 min
Topics
Career Growth, Relationships, Investing
AI-Generated Summary
Key Takeaways
- ✓Minority disclosure paradox: Research shows people from minority groups or those holding minority viewpoints tend to withdraw at work, fearing lower status and reduced respect. However, studies demonstrate that sharing even basic personal information like favorite movies mitigates these negative feelings and increases engagement by personalizing individuals beyond their differences, making colleagues see them as full human beings rather than just representatives of their demographic category.
- ✓Rich cultural expression strategy: When sharing information that highlights racial or cultural identity, surface-level disclosure can backfire. Instead, provide context explaining cultural significance and personal meaning. For example, rather than just naming a gospel artist you saw, explain how that music connects to family traditions like Sunday dinners after church. This deeper sharing minimizes negative effects and builds genuine connection where superficial disclosure fails.
- ✓Gender disclosure double standard: Research reveals businesslike women who avoid personal disclosure get labeled cold, untrustworthy, and bitchy, while businesslike men who withhold personal information are described as professional and appropriately respectful of boundaries. Female leaders who show warmth and share personal details receive significantly more positive evaluations and trust from colleagues, revealing unequal workplace expectations that penalize women for maintaining strict professional boundaries.
- ✓Strategic disclosure framework: Effective workplace sharing requires assessing three factors: your comfort level with information becoming public once shared, the organizational norms around disclosure in your specific environment, and identifying one or two trusted individuals rather than broadcasting to everyone. If you cannot find a single person with power or influence willing to know you personally, that organization likely cannot support your career advancement.
- ✓Moral objection intervention: Research by Nancy Rothbard shows a simple framing technique equalizes how women and low-power individuals get heard when raising concerns. Stating objections are for the good of the organization rather than just saying something is wrong dramatically increases respect and receptiveness. This intervention works across gender and power levels, providing women with the same hearing male bosses typically receive.
What It Covers
This episode revisits a 2018 conversation with late Columbia Business School professor Kathy Phillips about self-disclosure at work. Phillips discusses research showing diverse teams struggle with cohesion, and strategic personal sharing builds trust and connection across differences. Updated perspectives from researchers Nancy Rothbard and Tracy Dumas address post-pandemic disclosure challenges and polarization.
Key Questions Answered
- •Minority disclosure paradox: Research shows people from minority groups or those holding minority viewpoints tend to withdraw at work, fearing lower status and reduced respect. However, studies demonstrate that sharing even basic personal information like favorite movies mitigates these negative feelings and increases engagement by personalizing individuals beyond their differences, making colleagues see them as full human beings rather than just representatives of their demographic category.
- •Rich cultural expression strategy: When sharing information that highlights racial or cultural identity, surface-level disclosure can backfire. Instead, provide context explaining cultural significance and personal meaning. For example, rather than just naming a gospel artist you saw, explain how that music connects to family traditions like Sunday dinners after church. This deeper sharing minimizes negative effects and builds genuine connection where superficial disclosure fails.
- •Gender disclosure double standard: Research reveals businesslike women who avoid personal disclosure get labeled cold, untrustworthy, and bitchy, while businesslike men who withhold personal information are described as professional and appropriately respectful of boundaries. Female leaders who show warmth and share personal details receive significantly more positive evaluations and trust from colleagues, revealing unequal workplace expectations that penalize women for maintaining strict professional boundaries.
- •Strategic disclosure framework: Effective workplace sharing requires assessing three factors: your comfort level with information becoming public once shared, the organizational norms around disclosure in your specific environment, and identifying one or two trusted individuals rather than broadcasting to everyone. If you cannot find a single person with power or influence willing to know you personally, that organization likely cannot support your career advancement.
- •Moral objection intervention: Research by Nancy Rothbard shows a simple framing technique equalizes how women and low-power individuals get heard when raising concerns. Stating objections are for the good of the organization rather than just saying something is wrong dramatically increases respect and receptiveness. This intervention works across gender and power levels, providing women with the same hearing male bosses typically receive.
Notable Moment
Phillips shared how a colleague asked about her birthday weekend, and she deflected when he asked which concert she attended, avoiding mentioning gospel artist Kirk Franklin. She worried naming him would highlight her race and religion. Later she realized her white colleague freely shared obscure artists without hesitation or judgment, revealing her own internalized concerns about being fully seen.
Episode Transcript
You're listening to Women at Work from Harvard Business Review. I'm Amy Gallo. And I'm Amy Bernstein. We're starting something new on the show. We're revisiting some of our favorite episodes from earlier years and bringing in some fresh perspective. In 2018, I had the pleasure of speaking with the late Catherine Phillips, Kathy, a Columbia Business School professor's research on diversity, authenticity, and how people work together has been widely cited and deeply influential. She talks about the tension so many of us feel between wanting to connect and fearing that being open might backfire. The reality is that we're all on our own journeys of identity and how comfortable we are disclosing various things about ourselves. We all have a need for belonging, and we oftentimes have concerns that if we highlight things that are different about us, that somehow that might make us feel like we don't belong where we are. The conversation took place at a live taping of women at work. I was joined by my then cohost, Sarah Green Carmichael and Nicole Torres, and by our senior producer, Amanda Kersey, who moderated the conversation. We later published the episode as self disclosure at work and behind the mic. For this revisit, Amanda re edited the conversation to focus on Kathy's voice, her research, her reflection, and the insights that feel just as relevant now as they did then. She opened by reflecting on why self disclosure was part of women at work from the beginning and how Kathy's research helped her see that choice in a new light. Again, thank you everybody for coming. When we were figuring out what women at work was gonna sound like when we were developing the show, One of the things that was important to me was to have stories from the hosts' personal stories, not just from their careers, but from the rest of their life be essential to this show. From my perspective, I knew that these women were full of insights, all of their experiences. They're funny. They are great storytellers. But it wasn't really until reading about your research that I understood that there were more benefits to opening up about ourselves at work. So could you talk about what some of the research says about self disclosure in the workplace? Yeah. So absolutely. So I've been doing research on diversity and inclusion in teams for the last twenty plus years. And one of the major findings in that literature is that diverse groups tend to be less cohesive than homogeneous ones. And so I actually started thinking about that and took, like, two or three steps back to think about how do teams actually become cohesive. I mean, what is that? What is actual cohesion, and how do you build it? And so as we I started having conversations about that with some colleagues of mine. We started looking at the literature, and we we actually realized that a lot of what cohesion …
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“Later she realized her white colleague freely shared obscure artists without hesitation or judgment, revealing her own internalized concerns about being fully seen. Phillips shared how a colleague asked about her birthday weekend, and she deflected when he asked which concert she attended, avoiding mentioning gospel artist Kirk Franklin.”
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