Rory predicts Monday will churn faster than HubSpot, which will churn faster than Salesforce, with ServiceNow seeing slowest decline due to long contracts
“I think they're the same. We just just SMBs happen faster. It may make sense to be more skeptical of money and HubSpot only because SMBs buy faster, they churn faster. Everything's faster, and service now will be the slowest 99% GRR with five year contracts. I mean, you know, it'll it'll it'll be the next generation that'll really see that decline. Right? Five year contracts, 99% GRR. The Mondays will churn faster than HubSpot. Right? And HubSpot will churn faster than Salesforce. It's just it's just delayed churn. Right?”
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Our resolution criterion
disputableCompare net revenue retention and churn rates across Monday, HubSpot, Salesforce, and ServiceNow in 2026-2028; verify relative speed of decline
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