How the Former U.S. CTO Built a $3B Healthcare Company Powered by Love | Todd Park

Because we can invest in service at a level that no one else can, yeah, combined with our technology, combined with our culture, we deliver spectacular loving service to you. Because we deliver spectacular loving service to you, you trust us. Because you trust us, when we reach out to you to offer you help, you accept the help. Because you accept our help and we can help you, we keep you healthy and well. Because we keep you healthy and well, our costs are the lowest in industry. Today on The Eric Ries Show, I have something special for you. In fact, this may be the most important episode we have ever produced. If you're anything like me, it might change your life. Todd Park has been my friend for many years. He was the chief technology officer of The United States. He helped transform how health care is delivered in this country and is an incredibly successful entrepreneur in his own right. After Todd retired from government, he told me he wanted to start a new company. And now listen, I listen to utopian, crazy ideas for companies basically every day. That's practically my job. But when he told me the idea for Devoted Health, it literally took my breath away. He told me he wanted to build a healthcare company that would care for every member like family, literally asking every employee to imagine their own mother or father before making any decision. I remember feeling, wow, that sounds amazing, but is that actually possible? But Todd and his brother actually did it. He is one of the founders of Devoted Health, one of the fastest growing, largest, most impactful private companies you've never heard of. Today, Devoted Health is a multi billion dollar company serving more than 200,000 members with over 2,000 employees, all united by a mission to treat every human being with love, trust, and proactive care. In this conversation, we dive in deep to what it means to have love as an operational framework, not just empty rhetoric. Todd has perfected this operational framework, creating what he calls a virtuous performance cycle, where the more devoted achieves its mission, the more performance cycle, where the more Devoted achieves its mission, the more money it makes. And therefore, the more money it can invest in its customers, employees, and partners. This operating model transforms cost centers like customer service into literally guardian angels for patients. We talk about their new AI platform, Orinoco, and how it can quietly choreograph the next right thing for every person, predicting needs proactively before a crisis happens. Taz's resume is really impressive. I mentioned he was The US chief technology officer. He worked for President Obama. He previously co founded Athena Health and took it public. He founded Castlight Health. And he's taken all the lessons from all those experiences and poured them into a new company that has proved that a business built on love not only …