SaaStr 836: The Step-By-Step Playbook for Building AI-Powered GTM Teams with Personio's CRO

Welcome to the official Saster podcast where you can hear some of the best Saster speakers. This is where the cloud meets. Up today on the Saster podcast. Let's talk about another assistance that we built. This is for our expansion SDR. And our expansion SDR does cross sell, often, like, new products into our existing customer base. We have about 50,000 customers, so we're looking to cross sell into them. The problem here was that when we did our jobs to be done mapping, that we found that every expansion SDR, we're spending two hours a day finding customer information information to really make a relevant call. And we said, okay. Let's let's change that. And one of the go to market engineers built, like, this assistant. Do you see, for example, that the research time that an ESR spends on this work went from two hours a day to fifteen minutes? K, Sasser. Imagine having agents for every support tab. One that triages tickets, another that catches duplicates, one that spots churn risk. That'd be pretty amazing. Right? Happy Fox just made it real with autopilot. These prebuilt AI agents deploy in about sixty seconds and run for as low as 2¢ per successful action. All of it sits inside the Happy Fox omnichannel AI first support stack, chatbot Copilot, and Autopilot working as one. Check them out at happyfox.com/saastr. Hey, everybody. SaaStr annual will be back May 2026, the world's largest SaaS and AI gathering for executives. Just as last May, we hosted 10,000 attendees with 68 VP level and above attendees, 36% CEOs and founders, and 25% were AI first professionals. It's the very best of s tier attendees and decision makers that come to SaaStr annual and AI summit each and every year. But here's the reality, folks. The longer you wait, the higher ticket prices get their cheap now. They're cheap, so so just get them. Early block in your spot today. Use my code Jason 100 for exclusive savings. Get your tickets at podcast.saastrannual.com or just use code Jason 100 when you check out. See you there. SaaStr annual and AI summit twenty twenty six. It will rock. Rock. Hi, everybody. Welcome welcome back. My name is Philippe Lacour. I'm the CRO for Personio. We are a late stage HR and payroll platform. We have about 1,500 people and Munich headquarters. And we'll talk today about our journey to become an AI powered go to market. Back in May, we had a big AI week with our company. We called it the AI Search Week. We gave all our people access to LLMs. We had speakers from OpenAI, Mistral, AWS. Our CEO, Hanno, and cofounder kicked off the week. And then we had project teams who could build agents, who can build with the help of Leica engineers. And it was a huge success. The entire company was buzzing. And after that, we've been monitoring usage of LLMs and AI in the company. …