There's no business like dough business
Episode
27 min
Read time
2 min
Topics
Fundraising & VC, Sales & Revenue, Product & Tech Trends
AI-Generated Summary
Key Takeaways
- ✓Impulse vs. Destination Spectrum: Products fall on a spectrum from pure impulse to pure destination purchases. Wetzel's Pretzels sits at the extreme impulse end — nobody drives to a mall specifically for a pretzel. Businesses that identify their position on this spectrum can determine how many nearby locations they can sustain before meaningful sales cannibalization occurs.
- ✓Clustering as Attrition Strategy: Wetzel's deliberately places multiple storefronts along a single customer route to maximize exposure. A customer who resists one location may yield at the second after the smell registers. This sequential exposure model works specifically for impulse products and explains clusters of five locations at venues like the Crypto.com Arena in Los Angeles.
- ✓Franchise Territory Protection: Wetzel's corporate prohibits different franchisees from operating under the same roof. Every cluster of Wetzel's locations in a single venue is owned by one franchisee, eliminating true internal competition. Some franchisees open additional locations preemptively to block competitors from occupying adjacent retail spaces within the same property.
- ✓Foot Traffic Threshold: Franchisee Ricky Alom uses a manual clicker and phone timer to count pedestrians before committing to a new location. His minimum viable threshold is 1,500 to 1,700 people passing per hour during peak weekend periods. Weekday numbers run significantly lower, so location viability is assessed against high-traffic benchmarks, not daily averages.
- ✓Commissary Model Cuts Per-Location Costs: Ricky's three Atlantic Avenue locations operate from one shared kitchen in the mall unit above. The two subway-level kiosks require only one staff member each and receive all baked goods, drinks, and supplies from the upstairs facility. This commissary structure dramatically reduces per-location labor and equipment overhead, making otherwise marginal locations profitable.
What It Covers
Planet Money and Hyperfixed investigate why three Wetzel's Pretzels locations operate within one minute's walking distance inside Brooklyn's Atlantic Avenue Barclays Center Station. The episode traces the economics of impulse-purchase franchising through Wetzel's corporate strategy and franchisee Ricky Alom's 17-location pretzel business.
Key Questions Answered
- •Impulse vs. Destination Spectrum: Products fall on a spectrum from pure impulse to pure destination purchases. Wetzel's Pretzels sits at the extreme impulse end — nobody drives to a mall specifically for a pretzel. Businesses that identify their position on this spectrum can determine how many nearby locations they can sustain before meaningful sales cannibalization occurs.
- •Clustering as Attrition Strategy: Wetzel's deliberately places multiple storefronts along a single customer route to maximize exposure. A customer who resists one location may yield at the second after the smell registers. This sequential exposure model works specifically for impulse products and explains clusters of five locations at venues like the Crypto.com Arena in Los Angeles.
- •Franchise Territory Protection: Wetzel's corporate prohibits different franchisees from operating under the same roof. Every cluster of Wetzel's locations in a single venue is owned by one franchisee, eliminating true internal competition. Some franchisees open additional locations preemptively to block competitors from occupying adjacent retail spaces within the same property.
- •Foot Traffic Threshold: Franchisee Ricky Alom uses a manual clicker and phone timer to count pedestrians before committing to a new location. His minimum viable threshold is 1,500 to 1,700 people passing per hour during peak weekend periods. Weekday numbers run significantly lower, so location viability is assessed against high-traffic benchmarks, not daily averages.
- •Commissary Model Cuts Per-Location Costs: Ricky's three Atlantic Avenue locations operate from one shared kitchen in the mall unit above. The two subway-level kiosks require only one staff member each and receive all baked goods, drinks, and supplies from the upstairs facility. This commissary structure dramatically reduces per-location labor and equipment overhead, making otherwise marginal locations profitable.
Notable Moment
When a Hyperfixed producer spent time simply observing the Atlantic Avenue Wetzel's locations mid-week, she noticed something Jed had missed entirely despite years of commuting through the station — each location consistently generated short, fast-moving lines as subway passengers made spontaneous purchases between trains.
Episode Transcript
This message comes from Kachava. It can be tough to stick to your wellness routine, especially when you're on the go. Kachava's new travel packs make it easier. Just one packet provides nutrition ready for wherever life takes you with protein, fiber, grains, probiotics, electrolytes, and more. Take your daily ritual with you. Go to kachava.com and use code NPR. New customers get 15% off their first order. That's kachava.com, code NPR. This is Planet Money from NPR. A few months back, Planet Money got a little economic bat signal from our friends over at the podcast Hyperfixed. Hyperfixed is hosted by one of my longtime favorite radio heads, Alex Goldman. He was previously one of the hosts of Reply All. And for each episode, Hyperfixed takes on listener problems, big and small, and sets out to solve them. Yeah. We get questions as small as, listener said, hey. My favorite bakery shut down, and now I can no longer get the cake that I love. So we got Claire Safetz, baker extraordinaire, to help us figure out the recipe. Love that question. And we also get questions like, should I have children? Which, as you might imagine, is a more difficult question to answer. Yeah. That's a that's a bigger scarier one. But thank you for thank you for looking into it. Yeah. I do my best. But the question that made us think of you guys was from a listener named Jed Kronfeld because he wanted to talk about his local subway stop. To call it just a subway station, it it's underplaying it a little bit. Jed's lived in Brooklyn for the last five years, and the question on his mind had to do with the Atlantic Avenue Barclays Center Station. It connects, like, nine or 10 different lines, and then it leads to a terminal for the Long Island Railroad. And then on top of that is a whole other layer that is a mall. And to understand Jed's question, you first have to understand what this complex looks like. The Atlantic Avenue Barclays Center Station is consistently ranked as the number one busiest station in Brooklyn. And the reason it's so busy is because this one hub connects Downtown Brooklyn to the rest of New York City. It's home to a massive arena. The Brooklyn Nets play there. It's a huge concert venue where you can see artists like Bad Bunny, Bruce Springsteen, Charli XCX. So the subway station itself is super bustling. It's got multiple levels, and then on top of that, you have a shopping mall. And it's in this Escher like maze that Jed first noticed something strange. On the upper end in the mall, there is one Wetzel's Pretzels, and it looks like any Wetzel's Pretzels. And then within the system, on the Top Floor, there's a Wetzel's Pretzels. And on the Bottom Floor, there is another Wetzel's Pretzels. And the spaces that they're in, they look like no larger than …
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