Rakshit Ghura

AI Summary

→ WHAT IT COVERS Rakshit Ghura explains how Lenovo's Solutions and Services division builds AI agent platforms that transform employee productivity through omnichannel bots, persona-based customization, and integrated workplace solutions across IT, HR, and business operations. → KEY INSIGHTS - **AI Readiness Gap:** While 97% of IT leaders surveyed show enthusiasm for agentic AI platforms, 60% have not started implementation, revealing a massive disconnect between interest and action that stems from unclear vision and inadequate change management strategies. - **Omnichannel Bot Architecture:** Lenovo deploys a single front-end employee bot that orchestrates across multiple backend specialized agents for IT, HR, admin, and business functions, accessible via voice, video, text, Teams, or Zoom to simplify employee experience. - **CareOfOne Platform:** This proprietary AI platform categorizes employees into unique personas based on industry vertical, job function, digital dexterity, and tech preferences, then delivers tailored workplace strategies, device recommendations, and support levels matched to each persona's specific needs. - **Build-Leverage-Partner Model:** Lenovo combines proprietary agent development, device telemetry insights from their hardware business, and partnerships with NVIDIA and ServiceNow to deliver customized agentic solutions that integrate hardware, software, and services as subscription-based business outcomes. → NOTABLE MOMENT A retail customer implemented AI monitoring across point-of-sale devices and kitchen equipment, achieving 30% reduction in store downtime and 50% faster new store openings by proactively detecting issues before they impact operations or customer experience. 💼 SPONSORS None detected 🏷️ Agentic AI, Digital Workplace Transformation, Enterprise AI Adoption, AI Security