Adam Ewart

AI Summary

→ WHAT IT COVERS Adam Ewart built Send My Bag from a £50 airline baggage fee frustration into a $250M bootstrapped luggage shipping company operating in 145 countries, staying profitable through Brexit, COVID, and regulatory challenges. → KEY INSIGHTS - **Scrappy PR launch strategy:** Started with £100 website and zero ad spend by pitching local journalists on young entrepreneur angle, landed TV coverage that drove first customers, then replicated across UK, US markets for free customer acquisition. - **Automation over headcount:** Built custom systems since 2014 for customs processing, tracking, and customer service support that enabled handling 250,000 bags annually with only 32 staff, targeting 1 million bags with just 50-70% staff increase through systematic tool development. - **Freight network arbitrage model:** Partners with large international freight companies by taking messy personal effects shipments, standardizing customs documentation, and adding volume to their networks in exchange for wholesale rates that undercut airline baggage fees by 60-80 percent. - **Negotiated media buying:** Secured prime advertising placements including entire JFK immigration hall, Qantas in-flight pre-roll ads, and UK Christmas TV spots by meeting media sellers in person and negotiating rates far below multinational pricing through relationship building and payment reliability. → NOTABLE MOMENT During COVID lockdowns, the company pivoted to help stranded travelers retrieve belongings left behind, including coordinating repatriation of 500 Cirque du Soleil performers' possessions through consolidation hubs in Sydney, Antwerp, and Las Vegas, maintaining profitability without layoffs. 💼 SPONSORS [{"name": "Omnisend", "url": "omnisend.com/founder"}] 🏷️ Bootstrapped Growth, Logistics Automation, Travel Industry, PR Marketing