510: How to Get Good at Taking Critical Feedback

What It Covers

Steli Efti and Hasan discuss techniques for receiving critical feedback without defensiveness, exploring why people struggle with criticism and how to approach feedback conversations with curiosity rather than seeking validation.

Key Questions Answered

• •Feedback motivation check: Before asking for input, determine if you seek learning or validation. Approach conversations with genuine curiosity about what you're not considering, rather than fishing for confirmation that you're right, which wastes everyone's time.
• •The non-defensive response: When receiving criticism, stop talking and ask for more details instead of explaining, defending, or arguing your position. This curiosity-first approach signals you value the feedback and encourages people to continue investing time in helping you.
• •Smooth landing technique: Frame feedback as opinion rather than criticism to reduce defensiveness. Ask permission before giving feedback and consider timing carefully to maximize receptiveness. Rough delivery causes people to reject valuable input, even when they initially requested it.
• •Building feedback relationships: Consistently demonstrating ability to receive criticism without taking it personally creates long-term relationships where advisors, investors, and team members willingly share honest perspectives. This skill compounds value over time across all professional interactions.