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The Futur

Why Creatives Struggle With Feedback w/ Jule Kim | Ep 412

87 min episode · 2 min read
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Feedback W

Episode

87 min

Read time

2 min

Topics

Productivity, Design & UX, Software Development

AI-Generated Summary

Key Takeaways

  • Four Rules for Giving Feedback: Ensure feedback is invited first, possess relevant expertise or experience in the subject area, understand what the recipient actually needs at this moment, and use nonjudging language that avoids value assignments or prejudging conclusions to maintain psychological safety.
  • Nonviolent Communication Framework: Strip judging language from statements by removing value assignments and assumptions. Instead of saying "that's ugly," say "this color choice conflicts with the brand essence you described." Focus on objective observations rather than personal attacks to enable growth-oriented conversations.
  • Academic Grade Inflation Problem: Design schools increasingly avoid harsh grading due to student challenges and academic review boards, creating graduates unprepared for real-world criticism. Professors who maintain rigorous standards become rare, leaving students shocked when industry professionals provide honest assessments of their work.
  • Nonviolent Listening Technique: When receiving harsh comments, extract the underlying message beneath toxic language. A comment like "your video is too long and stupid" actually means "sharper editing would benefit your audience and channel growth." This reframing transforms attacks into actionable improvement opportunities.
  • Growth Versus Comfort Decision: High performers distinguish themselves by consistently choosing growth over comfort when receiving feedback. Every critical comment that identifies what doesn't work reduces variables by one, similar to Edison finding a thousand ways the lightbulb failed before discovering carbonized paper as the solution.

What It Covers

Chris Do and Jule Kim examine why creatives struggle with feedback, covering how to give constructive criticism without crushing spirits, receive critical input without defensiveness, and distinguish between helpful guidance and toxic commentary.

Key Questions Answered

  • Four Rules for Giving Feedback: Ensure feedback is invited first, possess relevant expertise or experience in the subject area, understand what the recipient actually needs at this moment, and use nonjudging language that avoids value assignments or prejudging conclusions to maintain psychological safety.
  • Nonviolent Communication Framework: Strip judging language from statements by removing value assignments and assumptions. Instead of saying "that's ugly," say "this color choice conflicts with the brand essence you described." Focus on objective observations rather than personal attacks to enable growth-oriented conversations.
  • Academic Grade Inflation Problem: Design schools increasingly avoid harsh grading due to student challenges and academic review boards, creating graduates unprepared for real-world criticism. Professors who maintain rigorous standards become rare, leaving students shocked when industry professionals provide honest assessments of their work.
  • Nonviolent Listening Technique: When receiving harsh comments, extract the underlying message beneath toxic language. A comment like "your video is too long and stupid" actually means "sharper editing would benefit your audience and channel growth." This reframing transforms attacks into actionable improvement opportunities.
  • Growth Versus Comfort Decision: High performers distinguish themselves by consistently choosing growth over comfort when receiving feedback. Every critical comment that identifies what doesn't work reduces variables by one, similar to Edison finding a thousand ways the lightbulb failed before discovering carbonized paper as the solution.

Notable Moment

Chris describes his physical reaction when giving harsh critiques at portfolio reviews, feeling his body temperature rise and voice shake with emotion, then questioning afterward whether he crossed the line, only to later learn the student switched careers and found success in photography.

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Episode Transcript

Hey, future fam. We're back with another episode, and this time, we're talking to Jewel. We think this topic will be of interest to many of you, and it's about how you hear, receive, and process feedback. But without saying too much more, I'm gonna throw this over to Jewel. Jewel, what are we doing today? Well, Chris, we're going to talk about feedback on both sides of the table. And the reason why I wanted us to talk about this is because we've done a ton of calls together both on Clubhouse and Instagram and LinkedIn lives. Especially last year, we did a whole series on sales. We've had people come up and do role plays. They try to sell to us, and then we take it or leave it. And most of the times, we were both leaving it, which was hilarious. And I noticed that how you give feedback, how I give feedback, not exactly the same. And I think our viewpoints, at the end of the day, may be in a very similar place, but we come at it from a slightly different lens. We've both had journeys, you a little bit longer than mine. You've achieved a level of success that I think most people would objectively say they would also like something like that. Me, myself, I'm not totally there yet. But I do think that when I look at my journey and I look at your journey and the journey of many other people who have achieved some level of recognition, of wealth, status, of even just creating something, being an influencer, I was reflecting on this, and, of course, this is my inner voice. I think this is the inner voice of a lot of creatives is we intellectually know that we need feedback in order to help us along this journey that we aspire to get to something further along than we already are. And yet feedback can feel so painful. And I even see this on Reddit. I see this on threads on Facebook. I see people reaching out to me with questions. I've had my friends where they ask me for feedback, but I can tell they don't really want it. So, yeah, I think if we can dive into some of this, this will be fun, especially if we get into the real razor truth, what you really think. You just reminded me of something, and that is sometimes I give people feedback, and they're like, oh, Chris roasted me. I'm like, well, I think we may have different definitions of roasting. And I'm gonna go with the one that's mostly associated with pop culture, like the roasting of Tom Brady, which is inviting some friends and maybe some not friends to go full bore attack you for every single thing you've ever done in your life, whether you're responsible for it or not. And it takes a brave person to sit in that chair to invite this …

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