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Sales Gravy

Why Your Prospects Are Ghosting Your Meetings (Ask Jeb)

18 min episode · 2 min read
·
Will Fratini,Jeb Blunt

Episode

18 min

Read time

2 min

Topics

Fundraising & VC, Sales & Revenue, Philosophy & Wisdom

AI-Generated Summary

Key Takeaways

  • Show Rate Benchmarks: A 50% first-meeting show rate is considered elite performance, not a failure. Reps should double their expected meeting sets to account for no-shows, treating half attendance as the baseline math for pipeline planning rather than a personal rejection.
  • 10-and-2 Booking Method: When scheduling, offer two specific time slots — 10AM and 2PM — then immediately remove one option and ask if the remaining time works. This scarcity framing triggers a decision response and reduces the prospect's mental load, increasing commitment probability.
  • 48-Hour Booking Window: Book first meetings within 48 hours of the initial call rather than a week out. Longer gaps allow prospects to forget context and lose urgency. If they resist committing, take ownership of a follow-up call in two days instead.
  • Meeting Invite Formatting: Name the calendar invite with both parties' names and companies — "Jeb Blount (Sales Gravy) / Will Frattini (ZoomInfo) — Meet About [Topic]" — so prospects immediately recognize the meeting's purpose and don't delete it as an unidentified calendar entry.

What It Covers

Jeb Blount and Will Frattini answer a listener question about poor first-appointment show rates, covering booking tactics, follow-up sequences, meeting invite formatting, and how to re-engage prospects who ghost scheduled meetings.

Key Questions Answered

  • Show Rate Benchmarks: A 50% first-meeting show rate is considered elite performance, not a failure. Reps should double their expected meeting sets to account for no-shows, treating half attendance as the baseline math for pipeline planning rather than a personal rejection.
  • 10-and-2 Booking Method: When scheduling, offer two specific time slots — 10AM and 2PM — then immediately remove one option and ask if the remaining time works. This scarcity framing triggers a decision response and reduces the prospect's mental load, increasing commitment probability.
  • 48-Hour Booking Window: Book first meetings within 48 hours of the initial call rather than a week out. Longer gaps allow prospects to forget context and lose urgency. If they resist committing, take ownership of a follow-up call in two days instead.
  • Meeting Invite Formatting: Name the calendar invite with both parties' names and companies — "Jeb Blount (Sales Gravy) / Will Frattini (ZoomInfo) — Meet About [Topic]" — so prospects immediately recognize the meeting's purpose and don't delete it as an unidentified calendar entry.

Notable Moment

Jeb admitted he personally tried to cancel a meeting the day of, called to reschedule, got no answer, and ended up attending anyway — because the rep's pre-meeting effort made ghosting feel too socially costly.

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Episode Transcript

Nook's is the first agent workspace for sales, a unified platform where AI agents and human sales reps work together in real time. Instead of getting buried in manual tasks, you work alongside AI that prospects, prioritizes, and drafts outreach for you. When it comes to outbound, stop managing sequences and start selling with Nook's. Visit nook's.ai today. That's nooks.ai. This is the Sales Gravy Podcast. Hi. I'm Jeb Blunt, best selling author of fanatical prospecting, objections, sales EQ, and inked, and I'm here to help you open more doors, close bigger deals, and rock your commission check. It's Wednesday where you drive the agenda because on this segment of the Sales Gravy Podcast, you bring your biggest sales challenges, and Jeb Blunt delivers his best answers. And those answers, they come straight from the trenches. Because Jeb's not just teaching sales, he's out there prospecting, closing, and leading sales teams every single day. Let's take that next caller. We have our good friend, Will Fratini and Jeb Blunt here. An interesting question for Will from Britney Helder. She says, my show rates for first time appointments have been really bad this past quarter. What are some things that I can do to get people to show up to my meetings that I book? Alright. At the risk of seeming a little cheesy, so get that forewarning out of the way, a little little flash on the screen, a little cheesy alert coming through. But it is on you to create urgency and to create desire. As a seller who's trying to book an appointment, now we're really talking turkey. Right? We're not this isn't relationship build moment. This isn't human moment yet. You're not on the meeting yet. You're not in the room yet. You gotta get them to show up. And, frankly, you know, time being the most valuable asset, we have to be demanding of attention, and then we have to earn it. But let's just be clear. Show rate problems best show rate that you could ever hope to have is 50%. You get higher than that, man. You're just riding the wave. Keep riding it. Enjoy it. But 50% is what you're shooting for. So the basic economics of double up the number of sets that you think you're gonna have shows. So make sure that's that's quorum. That has to be part of it. Second, though, is think about how often you've offered up times versus, hey. Can we meet? So what I mean by that, we used to call it the ten and two rule when, you know, if you ever got your driver's license, you would be told to hold the steering wheel at 10:00 and 02:00. So, hey, Jeff. I'm gonna be in the area tomorrow. I don't know if you have openings, but I'm free Between ten, 10:30, and two are free. Does two work for you? Give a choice, take one away, give that choice again. Those are the …

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