Why Your Deals Are Stalling and How to Fix It (Ask Jeb)
Episode
13 min
Read time
2 min
Topics
Productivity, Fundraising & VC, Sales & Revenue
AI-Generated Summary
Key Takeaways
- ✓Consensus-Builder Profiling: Education buyers over-index on consensus-builder personality types who request endless information ("let me see more") but avoid decisions. Recognizing this pattern early prevents salespeople from misreading engagement as buying intent when prospects are simply gathering data indefinitely.
- ✓Upfront Process Mapping: Define the full decision-making process in stage one or two, not after stalls occur. Ask prospects directly: "Last time you invested in a tool like this, how did you make that decision?" This surfaces stakeholders, timelines, and internal approval steps before momentum is lost.
- ✓Backwards Planning from Launch Date: Ask prospects when they would ideally deploy the product, then map required steps backwards to create a shared timeline. This converts vague interest into a concrete schedule and surfaces objections early, replacing open-ended follow-up cycles with defined milestones.
- ✓Effort-Matching Qualification: One education-focused client uses a written upfront agreement requiring both parties to commit resources and access before proceeding. If prospects refuse to sign, the rep disqualifies and moves on, eliminating years of circular engagement with low-intent buyers.
What It Covers
Jeb Blount diagnoses why deals stall at mid-funnel stages when selling into education, identifying consensus-builder personality types and risk aversion as root causes, and prescribes specific upfront process strategies to prevent stalls before they occur.
Key Questions Answered
- •Consensus-Builder Profiling: Education buyers over-index on consensus-builder personality types who request endless information ("let me see more") but avoid decisions. Recognizing this pattern early prevents salespeople from misreading engagement as buying intent when prospects are simply gathering data indefinitely.
- •Upfront Process Mapping: Define the full decision-making process in stage one or two, not after stalls occur. Ask prospects directly: "Last time you invested in a tool like this, how did you make that decision?" This surfaces stakeholders, timelines, and internal approval steps before momentum is lost.
- •Backwards Planning from Launch Date: Ask prospects when they would ideally deploy the product, then map required steps backwards to create a shared timeline. This converts vague interest into a concrete schedule and surfaces objections early, replacing open-ended follow-up cycles with defined milestones.
- •Effort-Matching Qualification: One education-focused client uses a written upfront agreement requiring both parties to commit resources and access before proceeding. If prospects refuse to sign, the rep disqualifies and moves on, eliminating years of circular engagement with low-intent buyers.
Notable Moment
Blount reveals that consensus builders often walk away feeling unheard even when they drove the entire conversation by asking questions — a passive-aggressive dynamic that causes ghosting salespeople never see coming.
Episode Transcript
You never know where your next unforgettable experience will pop up. That's why bringing along an American Express card opens the door to rewards wherever you go. Morning coffee run with an old friend? Earn cash back. Weekend getaway? Earn miles. Dinner at the hottest restaurant in town? You get the idea. No matter the place or the plan, Amex rewards your inner explorer. Learn about card options at americanexpress.com. Terms apply. This is the Sales Gravy Podcast. Hi. I'm Jeb Blunt, best selling author of fanatical prospecting, objections, sales EQ, and ink, and I'm here to help you open more doors, close bigger deals, and rock your commission check. Ask a question. Who's first? I'll go first. Alright, Sean. The prospecting part of my day is not the thing that I struggle with or we as a company maybe. It's the getting them past, like, stage three where they've seen stuff. They've had questions. They're interested. There has definitely been a stall there. It's kind of, like, slowed down. Now things I've done to recognize and improve, I do believe in the same mantra that my job is to make sure that you know that my job is to stay in your world because I'm gonna be your best partner through this. And I've been reminded of that when I reach out to people, and they'll occasionally say, thanks for keeping on me. Thanks for staying in here. I guess one of my big questions would be, if the first answer is, you're not doing enough work as a salesperson, you need to do more, I accept that. But where is the point where there's other pieces of the process that are outside the sales process that could be looked at too, whether it's product, timing, funding Gotcha. Those kind of things as a piece of that movement? What is it you sell? Family engagement survey that goes out via text, and then the reporting feedback that comes in is kinda handed in a deliverable. Okay. Perfect. And who do you sell this to? Currently, mostly public education. A lot of charters, but school systems. Okay. So school systems. So you recognize that you're dealing with people who fundamentally have a hard time making any decisions whatsoever. It's almost worse than selling to the government. Like, if you take health care, education, and banks, and put them into a group, these are the entities that when you're trying to work with them on closing a deal, are most likely to stall and ghost you. Is that fair? That is very fair. Okay. And part of the reason is that are you familiar with the DISC? At SalesScribeMe, we use a concept called ACE analyzers, consensus builders, energizers, and directors, and that corresponds with the DISC and DISC, and this is just communication style. And the thing about education in particular is that it's over indexed on people who would be consensus builders. Consensus builders, what we call them is …
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