Hippocratic AI's Munjal Shah on How AI Agents Are Expanding Healthcare Capacity - Ep. 262

Hello, and welcome to the NVIDIA AI podcast from GTC twenty twenty five in San Jose, California. I'm Noah Kravitz, and I'm here with Munjal Shah, cofounder and CEO of Hippocratic AI, a start up building a safety focused LLM, large language model, for health care. Hippocratic recently launched a health care AI agent app store and announced their series b funding round and is at the forefront of the AI powered health care transformation that's happening all around us. I'm excited to talk about AI and the big idea behind the Hippocratic AI, the era of health care abundance, with you, Munjal. So welcome, and thanks so much for taking the time to join the AI podcast. Oh, I'm so excited to be here. Thank you for having me. So let's start at the, with the basics. What is Hippocratic AI? Well, you know, as you mentioned, we're a safety focused large language model, focused on health care, and we really used it to build AI clinicians. So we have agents that operate, and reach out to patients and call them on the phone and say, you know, check-in on them post surgery, and let's look at your incision site. And then is it getting infected? And, you know, do you have enough of your medications, and do you need refills? So it's really an agent that talks to patients and, delivers care. So when was the company founded? We started it about two years ago now. Yeah. And you're in production now with agents interacting with patients? Yeah. We've done, at as of the end of this month, we will have done about 1,850,000 calls Wow. To patients all over the country. What's the reaction been like from the patients to, getting health care from an AI agent? You know, people always ask that question. They're always like, well, what are the patients there? Yeah. Yeah. The average I'll give it to you in numbers, and I'll give it to you in anecdotes. Okay. The average patient rating is an 8.95 out of 10. It's pretty good. Yeah. And second, it's I think there's about 30% who are like, I don't wanna talk to AI. Right. With a little bit of rebuttal, the AI goes, look, I I can really help you. And I don't know when that human's gonna call you back because they don't call you back a lot of times. Right. Will you talk to me? It turns out to about fifteen percent will ultimately leave, but the other eighty five percent will talk to it. Right. And within, like, thirty seconds, sixty seconds, when they realize this is not your grandfather's IVR Uh-huh. Like, this truly can understand you and talk to you and is empathetic. They just talk away. People just talk. Yeah. Yeah. I mean, and think about it in this day and age, like, who really listens to every word you say? Like, no one ever. And I think that now …