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How To Be A Positive Interviewer - Part 2

Read time

2 min

Topics

Career Growth, Investing, Psychology & Behavior

AI-Generated Summary

Key Takeaways

  • Positive interviewer performance data: Interviewers scoring in the top third for positive behaviors—smiling, voicing appreciation, expressing thanks—achieved 15% better outcomes in offer acceptance rates and candidate success at six months and one year performance reviews compared to neutral or negative interviewers, representing enormous statistical significance and cost savings.
  • Negative interviewer impact: Interviewers in the bottom third for positive behaviors rejected candidates 45% more often than positive interviewers, and their approved candidates accepted offers at only two-thirds the rate. These interviewers also struggled to articulate specific reasons for rejecting candidates, indicating their negative demeanor clouded objective assessment.
  • Smiling as primary behavior: Smiling represents the single most determinative behavior for improving interview outcomes. Smile when greeting candidates, asking questions, hearing good answers, and during self-deprecating or humorous moments. Smiling reduces candidate stress, prevents mental doom loops after mistakes, and allows candidates to demonstrate their actual capabilities rather than stress responses.
  • Expressing thanks throughout interviews: Thank candidates verbally in the first minute for coming, after direct answers regardless of quality, when redirecting off-track responses, for preparation efforts, and at conclusion. Thanking candidates demonstrates respect for their time investment in helping you make hiring decisions, even when the decision becomes a rejection.
  • Complimenting specific behaviors: Compliment candidates for good handshakes, professional appearance, three-part answers to three-part questions, prepared responses to tough questions, and sharp communication of difficult situations. Compliments remain appropriate even for candidates you ultimately reject, as kindness does not equal false hope and strengthens your company's reputation with all candidates.

What It Covers

Research-backed guidance on positive interviewing behaviors that improve hiring outcomes. Data from a large-scale study shows interviewers who smile, express thanks, and compliment candidates achieve 15% better results in offer acceptance and new hire performance while strengthening company reputation regardless of hiring decisions made.

Key Questions Answered

  • Positive interviewer performance data: Interviewers scoring in the top third for positive behaviors—smiling, voicing appreciation, expressing thanks—achieved 15% better outcomes in offer acceptance rates and candidate success at six months and one year performance reviews compared to neutral or negative interviewers, representing enormous statistical significance and cost savings.
  • Negative interviewer impact: Interviewers in the bottom third for positive behaviors rejected candidates 45% more often than positive interviewers, and their approved candidates accepted offers at only two-thirds the rate. These interviewers also struggled to articulate specific reasons for rejecting candidates, indicating their negative demeanor clouded objective assessment.
  • Smiling as primary behavior: Smiling represents the single most determinative behavior for improving interview outcomes. Smile when greeting candidates, asking questions, hearing good answers, and during self-deprecating or humorous moments. Smiling reduces candidate stress, prevents mental doom loops after mistakes, and allows candidates to demonstrate their actual capabilities rather than stress responses.
  • Expressing thanks throughout interviews: Thank candidates verbally in the first minute for coming, after direct answers regardless of quality, when redirecting off-track responses, for preparation efforts, and at conclusion. Thanking candidates demonstrates respect for their time investment in helping you make hiring decisions, even when the decision becomes a rejection.
  • Complimenting specific behaviors: Compliment candidates for good handshakes, professional appearance, three-part answers to three-part questions, prepared responses to tough questions, and sharp communication of difficult situations. Compliments remain appropriate even for candidates you ultimately reject, as kindness does not equal false hope and strengthens your company's reputation with all candidates.

Notable Moment

The research revealed candidates interviewed by positive interviewers were almost twice as likely to maintain good impressions of the hiring company whether or not they received offers. This reputation effect increases future candidate pools and encourages rejected candidates with insufficient experience to reapply later with stronger qualifications.

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Episode Transcript

Welcome to Manager Tools. This is Sarah. And I'm Mark. Today's podcast, how to be a positive interviewer, part two of two. This guidance answers these questions. How can I be a positive interviewer? And that doesn't mean just saying yes all the time. Why should I avoid being a tough interviewer? What's better about being a positive rather than a tough or negative interviewer? If you want answers to these questions and more, keep listening. If you're an experienced manager who leads well but isn't yet accountable for an entire organization, our effective senior manager conference is built for you. The transition from managing individual contributors to leading other managers is rarely defined, yet it's the gateway to the executive level, and we will help you bridge that gap. You'll learn how the director role truly differs, how to set strategic goals with measurable outcomes, and how to lead through other leaders. We'll cover tools like the nine box matrix, communication rhythms that scale, and how to navigate organizational change. If you're ready to lead at the next level, this training will show you how. Visit us online at manager-tools.com/esmc to learn more. So here's what we found in analyzing the data based on those criteria we were looking at and a very large sample set. Interviewers who scored in the top third on what we in the aggregate called positive behaviors, smiling, voicing appreciation, and expressing thanks scored highest among all the groups, but the middle group and the lower group against the middle and lower group, both for interview outcomes. In other words, more yeses process outcomes, accepting offers and candidate success. In other words, reviewing their performance appraisals at six months and a year in, we say six months in a year in a good majority, but not almost all of the companies did do midyear reviews. There was a minority that did not. So we only had we had to wait a year to get the data from those people. Now while they said yes, about as often as interviewers who did not score in the top third in these categories, their process outcomes, again, offer acceptance and candidate success after hire were on average about 15% better than interviewers who did not engage in these behaviors. Now 15% behavior may not seem 15% better may not seem like a lot to you, but that is enormously statistically significant. And imagine that if your interviewers simply changed this behavior, you would have 15% better outcomes, 15%. It doesn't exactly translate into 15% more hires. But, basically, you would be saving the company money simply by engaging in different behavior. That's exactly it. And, folks, further, interviewers who scored in the bottom third of the behaviors, so that is interviewers not smiling, not appreciating, not thanking, again, not being rude, but just not associated with these positive behaviors, said no at a much higher rate, roughly 45% than those that did engage in those positive behaviors. …

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