Scaling in the AI Era with PagerDuty CEO Jennifer Tejada

Hey, everybody. This is Ben Kesnoka, cofounder and partner at Village Global, a network driven venture firm. And this is our podcast where we go deep on all things business and technology with world leading experts. Good afternoon. Good evening. Wherever you are dialing in, I'm Ben Casnoka, partner here at Village Global, and we're delighted to have Jen Tejada, who's CEO of PagerDuty. Many of you know PagerDuty. She's helped scale the company from promising little startup to now, of course, a public company, 30,000 plus customers around the world. And, she's also an LP here at Village Global. Our plan for the next fifty five minutes or so is Jen and I are gonna chat for about twenty minutes on the state of PagerDuty, the impact of AI, maybe some tips and tricks on how each of us can accelerate our go to market and sales motions. Then we're gonna shift and invite four successive founders to join the conversation one by one. They'll each have five or six minutes to talk about what they're working on, show a quick demo, solicit some input and reactions from Jen, and then we'll wrap up. So Jen, welcome. Thanks for doing this. Thank you. Thanks so much for having me. So let's start just to orient everyone and level set. Tell us the state of PagerDuty today. What's the current product offering and scale for those who aren't aware? I mean, there's not really never been a more exciting time to be a PagerDuty. I always say say to people, like, when you're the CEO, there's no getting promoted. So you have to reinvent yourself and find growth opportunities in disrupting the business, disrupting yourself, finding new paths to growth, finding new markets, solving new problems. And, you know, I think as somebody who's been in this industry for a number of decades now, we really have just never seen a transformation or, like, the tectonic shift that we're seeing with AI move so fast. You know, I was around for the smartphone transition. It was the year of mobile for ten years. Right? Cloud, you talk to any of the cloud providers, they'd tell you there's still a long way to go in cloud adoption. That's not a mature market in their view. But the AI transformation is just happening so fast. You know, we're seeing such a different pace and velocity of change, and it makes for some uncomfortable moments, you know, because a lot of the old playbooks that you would throw at some of these business challenges don't apply. But at the same time, it makes for really exciting moments. I was in town hall yesterday, and I said to my employees, like, there's no limit on your capacity if you figure out how to deploy AI against some of the challenges and opportunities you're trying to address. So in this world where we needed a new person and our new skill set to do something, …