Temenos’ Barb Morgan Shares How AI Is Reshaping Banking - Ep. 246

What It Covers

Barb Morgan, Chief Product and Technology Officer at Temenos, explains how generative AI transforms banking from efficiency-focused automation to hyper-personalized customer experiences, data challenges banks face, and sustainability initiatives across global financial institutions.

Key Questions Answered

• •AI adoption shift: Banks now view GenAI as enabling hyper-personalization and smarter customer interactions rather than just cost efficiency, moving beyond frustrating chatbots to human-centered approaches that pull customer data instantly for meaningful conversations.
• •Data readiness challenge: Many banks can only leverage analytics on 25% of their data landscape due to legacy systems from mergers and acquisitions. Banks need proper data management before implementing responsible AI with full explainability and compliance standards.
• •Co-design methodology: Temenos works with banks to co-develop AI solutions by presenting five to six use cases, selecting one or two collaboratively, and building together. This approach includes AI-powered tools for product managers to create financial products using predictive analytics.
• •Leadership determines success: Organizations where C-suite leaders discuss AI as augmented intelligence and use tools themselves see higher adoption rates. When leadership frames AI as amplifying human potential rather than replacement, employees embrace it as a collaborative plus-one tool.