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Owning the Golden Arches: Journey from Entrepreneur to Empire Builder with Kerri Harper-Howie

24 min episode · 2 min read
·
Kerri Harper-howie

Episode

24 min

Read time

2 min

Topics

Relationships, Startups, Fundraising & VC

AI-Generated Summary

Key Takeaways

  • Intentional scaling: Growing from 13 to 24 restaurants requires deliberate delegation of tasks you previously enjoyed doing yourself, like investigations and employee connections, while training team members to handle responsibilities that become impossible to manage personally at scale.
  • Franchise accessibility: Franchising extends far beyond food service into clothing, logistics, and delivery sectors, offering aspiring entrepreneurs the advantage of established systems, training programs, and location scouting while being in business for yourself but not by yourself.
  • Community engagement strategy: The organization became the largest McDonald's franchisee fundraiser for Ronald McDonald House Los Angeles chapter through systematic round-up donations, while the Patricia G Williams Family Foundation provides micro-grants to local organizations serving restaurant communities.
  • Operational humility: New franchise owners should master every station from fry cook to cashier to drive-through before advancing, ensuring they understand employee experiences firsthand and can genuinely connect with their team's daily challenges and demands.

What It Covers

Kerri Harper-Howie shares how she transitioned from attorney to co-owning 21 McDonald's franchises with her sister in Los Angeles, employing over 1,100 people while maintaining community impact and family legacy.

Key Questions Answered

  • Intentional scaling: Growing from 13 to 24 restaurants requires deliberate delegation of tasks you previously enjoyed doing yourself, like investigations and employee connections, while training team members to handle responsibilities that become impossible to manage personally at scale.
  • Franchise accessibility: Franchising extends far beyond food service into clothing, logistics, and delivery sectors, offering aspiring entrepreneurs the advantage of established systems, training programs, and location scouting while being in business for yourself but not by yourself.
  • Community engagement strategy: The organization became the largest McDonald's franchisee fundraiser for Ronald McDonald House Los Angeles chapter through systematic round-up donations, while the Patricia G Williams Family Foundation provides micro-grants to local organizations serving restaurant communities.
  • Operational humility: New franchise owners should master every station from fry cook to cashier to drive-through before advancing, ensuring they understand employee experiences firsthand and can genuinely connect with their team's daily challenges and demands.

Notable Moment

A successful attorney with thirteen years of courtroom experience discovered that working a McDonald's fry station during lunch rush completely humbled her assumptions about restaurant work, proving the quick service industry demands intense skill and mental agility.

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Episode Transcript

Light that spark fire nation. JLD here, and welcome to Entrepreneurs on Fire brought to you by HighLevel, the all in one sales and marketing platform. Today, we'll be breaking down owning the golden arches, Carrie's journey from entrepreneur to empire builder. To drop these VIA bombs, I brought to Carrie Harper Howie in the EOFire Studios. Carrie is a dynamic entrepreneur, attorney, author, and public speaker. She co owns 21 McDonald's franchises in Los Angeles with her sister, Nicole Harper Rollins. Together, they employ over 1,100 people and have built a thriving business empire rooted in family values and community impact. And today, we talk about scaling with purpose, community impact, challenges and grit, franchise advice, and, oh, so much more. And And a big thank you for sponsoring today's episode goes to Cary and our sponsors. Here's something most of us don't think about until it's a problem, our phone service. Kape is a privacy first mobile carrier built from the ground up with security as the priority. If you care about protecting your digital life without giving up your smartphone, Kape makes that possible. Visit cape.co to sign up today. Are you ready for the ultimate all in one platform for entrepreneurs, marketers, coaches, and agencies? Build funnels, automate follow ups, manage clients, and even white label your own software, say hello to our featured partner HighLevel, and visit highlevelfire.com to start your free trial today. Carrie, say what's up to Fire Nation and share something that you believe about becoming successful that most people disagree with. Hi, Fire Nation. I'm so excited to be here today. I think, you know, one of the mysteries of becoming an entrepreneur is that somehow it all happens the first time. So often we see people who are success stories, and we think, wow. They have some magic quality. They just did it. They, you know, they figured out what it's gonna be, and it just happened. And I think the truth of the matter is so many of us go through multiple phases of entrepreneurship, sometimes different careers, different, opportunities, and and you may find that many of those things just don't succeed. And in fact, sometimes they fail. And you just kinda gotta keep pushing through, and know that it's not necessarily about the final outcome, but about the journey that you take as you're getting to what you consider to be success. And Fire Nation, we'll be hearing about that journey as we go through owning the Golden Arches. And I wanna talk about that journey. I mean, Carrie, what led you down the path of business ownership that ultimately led to becoming a McDonald's franchise owner? I was very lucky because my parents in the early nineteen eighties decided to take a chance on themselves and become franchise owners, which was not the typical thing for people to do in the nineteen eighties, particularly a black man, my father, who was a police officer and a …

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