20Product: Is the Design Phase Dead in a World of AI | Has Claude Code Crushed Anthropic Already | What Roles of a PM Are Less and More Important with AI | How the Best Product Leaders Tell Stories with Noam Lovinsky, CPO @ Superhuman

This is 20 Product with me, Harry Stebbings. Now 20 Product is the monthly show where we sit down with the best product leaders to reveal their tips, tactics, and strategies to building great products and product teams in a world of AI. I'm thrilled today to be joined by Noam Levinsky, CPO at Superhuman, formerly Grammarly. Prior to Superhuman, Nom was a senior director of product management at Facebook. And in his earlier years, he was a CPO at Thumbtack and spent five years as a director of product management at Google, where, check this out, he was responsible for all of YouTube's applications. But before we dive into the show today, you know what's wild? It's 2026 and so many product teams are still flying blind, buried in spreadsheets, chasing feedback across 10 different tools, trying to figure out what actually will move the needle. I've spoken with hundreds of product leaders, and the best teams all do one thing differently. They build a system to capture ideas, validate them with real data, and focus their road map on the right things. That's why product teams at Canva, Deliveroo, Toast, Decathlon use Jira product discovery. It pulls ideas and feedback into one place with built in tools to prioritize what will actually have the biggest impact. That's when a roadmap stops being an endless list of ideas and becomes a plan people actually believe in. Join more than 20,000 teams already using Chira product discovery. Head to atlassian.com/harry. Oh, I like it. I get my name in there. Atlassian.com/harry and start building the right thing today. After Atlassian helps your team build and ship great products, Intercom helps you support the customers using them. If you're looking for a way to transform your customer service, let me introduce you to Fin, baby. Fin is the number one AI agent for customer service resolving up to 93% of customer queries automatically. There is no other agent that can do that. Not 93% of customer queries. Okay? No other agent can do that. So why choose Fin? Fin is the best performing AI agent for CS. Fin doesn't just answer questions. It takes actions. It automates the most complex customer queries like refunds, transaction disputes, technical troubleshooting with speed and reliability. I wish my team was speedy and reliable. Beats every competitor in every head to head bake off. Completely configurable and code optional setup. My word. I mean, the benefits just go on and on. It's easy and efficient implementation. It works on any help desk with no tedious migration needs. It's trusted by over 6,000 customer service leaders, including top AI companies like Anthropic, Lovable, Synthesia, Clay, Vanta. So if you're ready to transform your customer service team, scale your support, and give team members time to focus on the really high level strategic work, learn more about Fin at fin.ai/20vc. While Fin scales your support without losing speed, Reforge shows you how to translate that scale into …